F A Q
FREQUENTLY ASKED QUESTIONS
ORDERING & SHIPPING INFORMATION
How much does shipping cost?
MARCH 2020 UPDATE: As people are staying home to stay healthy in the wake of Covid-19 and many of our retailers are temporarily closed, we are offering free domestic shipping on all website orders until further notice.
For domestic orders, the cost of shipping & handling is $5 flat fee for USPS First Class Package mail and orders over $50 receive free shipping automatically. For faster shipping times, USPS Priority Mail & Priority Mail Express are also offered at checkout. These are both weight-based rates so the price will depend on what you order.
Shipping charges for international orders are based on weight and final destination and therefore variable, but usually range from $16 - $24 for average-sized orders. All international orders over $200 automatically receive free shipping at checkout.
When will I receive my order?
Most orders are shipped within 1 to 5 days of purchase, but in rarer instances within 6 to 10 days. Please note that if your order takes on the longer side to ship, I am in the process of producing & restocking at least one of your items so you will receive the freshest batch possible. I appreciate your patience in respecting the small batch, handcrafted way of business ~ this ensures the highest quality of final product, and that elixirs are on their way out into the world shortly after they are created!
All packages are sent via USPS. When purchasing the $5 domestic flat rate option, orders typically arrive within 1 - 2 days if you're in Hawaii or 3 - 5 days if you're on the U.S. mainland. If you would like to receive your items as quickly as possible, please consider the Priority Mail or Priority Mail Express shipping options at checkout, which will display the projected shipping times to your address. Priority Mail Express is the fastest method available and packages generally reach their destination within 2 business days. Tracking numbers for all domestic orders are sent via a shipping confirmation email once your order is ready to be mailed.
International orders are somewhat variable, but generally take 7 to 21 days in transit. If you are an international customer and want tracking, please contact me before you finalize your order as it will require an additional charge.
If you need an order by a deadline (such as for a birthday gift), please email me at Deanna@indigoelixirs.com before you purchase to ensure that your requested items are in stock and can reach you by the desired date. You can also get in touch after purchasing to check in on your order, and I'd be happy to give you an estimate of when it will ship. I will do my best to expedite the processing time so that your elixirs reach you swiftly.
What is the return policy?
If you are unsatisfied with any product, please email me immediately at Deanna@indigoelixirs.com. I will provide store credit or a refund for up to two weeks after you received the item.
Which products should be avoided while pregnant?
Some of our products contain herbs or essential oils that should be avoided during pregnancy due to uterine-stimulating actions or potentially harmful effects on a developing fetus. Of the ingredients we commonly work with, this includes Cedarwood, Clove, Mugwort, Labdanum (Rock Rose), Myrrh & Thyme.
Due to their inclusion of the aforementioned botanicals, please do not use the following products when pregnant: Lucid Dream Balm, Blue Moon Balm, Rose Quartz Crystal Elixir, Midwood Musk Perfume, Ritual Resin Perfume, and Neroli Nectar Perfume.
Which products should be avoided while breastfeeding?
Peppermint, Spearmint, Rosemary, Eucalyptus and Thyme have all been found to reduce the supply of breast milk. Please use the following products sparingly or avoid using while breastfeeding, as they all contain one or more of the above oils: Head Tonic, Pain Healer Salve, Breathe Relief Balm, Don't Bug Me Insect Repellent, and Vanilla Mint Lip Bar.
How long will elixirs last?
Like all natural products, ours should be used fresh while they are most potent. Please enjoy Indigo Elixirs within a year of purchase, unless otherwise noted. Help preserve your elixirs by keeping them out of light & heat, dipping into jars & tins with clean, dry hands, and avoid getting water into your items.
If unsure whether a product is still good to use, always trust your nose! Take note of the scent when you first receive an item, and if you notice any changes in smell or discolorations it is time to get a new one.
When it comes to our "fresh" products - such as the Afterglow Potion and Citrus Cream Conditioner - please note that the suggested 'best by' date is just a suggestion. Think of these items like fresh food in your refrigerator: instead of just going by the date, use the look and smell to determine whether they are still good to use. Does the scent and texture appear the same as the day you received it? Still good. Is it emitting a funky blue cheese or rancid oil aroma, or does it have blotches that look like mold growth? Don't use it ~ add it to your compost instead! Keep in mind that fresh products can last long beyond they're 'best by' date, especially if you are using them regularly (or at least a few times a week). If you're going out of town and leaving your fresh products behind, the best place to keep them is in the fridge!
My elixir changed consistency but still smells fine. Can I still use it?
Because we avoid synthetic emulsifiers in any of my products, we instead rely on good old-fashioned emulsifying that requires exact ratios and temperatures to blend well. This means that over time and with changes in temperature, items can eventually change consistency. Cocoa butter has a tendency to get a bad ‘temper’ ~ the temper refers to its proper crystallization. Salves and balms with cocoa butter may form streaks and odd (sometimes beautiful) patterns: these are totally harmless to the efficacy of the product, aside from the fact that it might change the smoothness. Shea butter can undergo something similar; if exposed to too much heat it may create tiny balls within the formulation. Again, totally harmless - just warm the mixture in your hands to smooth it out.
Whipped products, like the Whipped Love Butter and Savior Salve, are more sensitive to heat due to their buttery nature. Be extra careful to avoid exposing these to extreme heat. If they do melt, leave in the fridge overnight to re-solidify them. The texture won’t be as soft and delicate but they will still be just as effective.
Are your elixirs Cruely Free / Vegan / Organic?
Every elixir is 100% cruelty free. None of our products or ingredients have been tested on animals. All of our materials have withstood the test of time, meaning that they have been used in a similar fashion for thousands of years and are considered safe in the proper context.
All products in glass bottles and rollers are entirely vegan. The elixirs in tins (and the Seven Seeds) contain locally produced beeswax, which helps to preserve the botanical blends and carry them into the skin. Beeswax is a natural byproduct of the honey industry here in Hawaii, and therefore makes the most sense ecologically in terms of sourcing a wax for my balms. We source from only a few local beekeepers whom we trust for their conscious caring of the bees.
While our products are not certified organic, we work with plenty of organic ingredients and these are denoted as such on the labels and product descriptions. We do prioritize sustainably grown local ingredients first and foremost, but many local farmers do not undergo organic certification due to the financial and paperwork burden. Several key medicinal herbs are grown in-house, and are nourished entirely with Manoa sun, rain & home brewed compost.
How does the Indigo Rewards Program work?
Indigo Rewards allows you to earn points for discounts every time you make a purchase, write a review, share our content on social media and refer a friend to our site. See all the details about how this program works here.